Customer Care

Returns can be made online by requesting a return label or dropping off at any Happy Returns Bar.

To initiate your online return, simply put in your order number and postal code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the FedEx label via email with detailed instructions on how to proceed.

Contact us and provide us your order number and we'll email you a replacement.

We currently cannot offer you an exchange through our online system.

A copy of your online order receipt should be included with your package. It may be found either on the inside or folded behind the shipping label on the exterior of the package. If you've misplaced it and need a new copy, simply send us a request by providing your order number via chat or email us at ghbassweb@aldogroup.com.

If you’ve downloaded your return label to your phone, you can find it in your phone’s "Downloads" folder or "Files" app, depending on your device.

Your refund will be processed once your package has been received in our Distribution Center. Once received, please allow 10-15 business days for your refund to be completed. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement. We apologize for any inconvenience this may cause and thank you for your patience.

It is important that your billing address be entered on your order exactly as it appears on you credit/debit card statement.

Certain credit cards will have programs intended to help make online shopping safer. If you need more information on those programs, visit your credit card’s website.

Sales tax rates will vary from one location to another. The items on your order will be taxed based on the product category and the current sales tax rate for your shipping address.

G.H.BASS is proud to offer our customers a fully secure shopping environment. G.H.Bass is a "Verisign Secured" site, meaning that all credit card information and other confidential information are encrypted using SSL technology. Your credit card information will not be retained once you make a purchase.

G.H.BASS is also a McAfee SECURE Web site, ensuring that your information is protected. McAfee SECURE tests Web sites daily for vulnerabilities, dangerous content and links that expose consumers' computer and personal information to malicious use. McAfee SECURE helps protect businesses and consumers from hackers, adware, spyware, browser exploits, spammers, phishing attacks and online scams.

Visit our Size Guide to view conversions and measurements for every size we carry.

We use an array of different skins, tanning methods, and treatments to distinguish various types of leather for every occasion. Should you need more information on a particular style, don't hesitate to chat with us and we'll find out every detail you desire.

Once you receive a shipping confirmation email, your item(s) will be delivered via the shipping method you selected.

You are able to choose a variety of delivery options at checkout. However, we are unable to edit shipping and delivery preferences once an order has been placed.

We currently ship to any valid address in the continental US; however, we do not ship to Hawaii, Alaska or Puerto Rico at this time. Shipping is not available to A.P.O./F.P.O. or P.O. box addresses.

Yes, FedEx delivers every day of the week, including Saturday.

If you see that the package was delivered but you haven't received it, be sure to check around your property, with your neighbors, or with any other members of your household. The package may have been left in a secure location if you weren't around at the time of delivery. If you still can't locate it, please wait 48 business hours post-delivery to call us, and we will gladly get to the bottom of it.

All of our orders are shipped with FedEx.

It is possible that orders that contain more than one item will ship at different times. You will receive an email update and tracking information for every possible shipment.

Please allow at least 24 hours after receiving your shipment confirmation email before clicking the tracking link. This gives the courier time to pick up your order from the warehouse.

Once your order has been placed, it cannot be modified or cancelled. If you wish to purchase additional items, you must do so as part of a new transaction or if you are not satisfied with your order, not to worry, we have a very easy return policy.

Visit our Return Policy for additional details.

We are constantly receiving new items and we sometimes re-stock, so make sure to check back soon. Can't wait? Shop similar styles in the meantime!

You will also receive an email confirmation including your order number shortly after you complete checkout. Be sure to scan your junk mail folder just in case it didn't make it into your inbox. If you haven't received your order confirmation email after 24 hours, please contact us and we'll be happy to sort this out.

Once your order has been placed, we unfortunately cannot modify your address. If the delivery attempt fails and the package is returned to us, we will replace the order once received. For further assistance, please contact us link to contact us page.

We'll send you email updates at just about every step of your order's journey. You can also track it by providing your order number and zip code.