Customer Care

How do I purchase a G.H.BASS gift card? 

G.H.BASS e-gift cards are available for purchase online at ghbass.com. Choose from denominations of $25–$250, available as a digital e-gift card delivered by email.


Do gift cards expire?

No — G.H.BASS e-gift cards never expire.


How do I redeem my gift card? 

Enter your e-gift card number at checkout on ghbass.com.


Can I combine a gift card with a promo code? 

Yes, e-gift cards can be applied alongside promotional discounts and other offers at checkout.


Can I use more than one gift card on an order?

Yes, multiple e-gift cards may be applied to a single order. Any remaining balance can be paid with a credit card or other accepted payment method.


How do I check my gift card balance? 

Your original e-gift card email includes a link to check your balance, along with your gift card number.


What if I never received my digital gift card? 

Digital e-gift cards are typically delivered within 2 hours of purchase. Please check your spam folder, then contact Customer Care team if it hasn't arrived.


Can I return a gift card for a refund?

e-Gift cards are final sale and cannot be redeemed for cash, except where required by law. For more information please contact our Customer Care team.  


What happens if I return an item purchased with a gift card? 

Your refund will be issued back to your original eGift card.


My gift card isn't working. What should I do?

Digital e-gift cards are typically delivered within 2 hours of purchase. Please check your spam folder, then contact Customer Care team if it hasn't arrived.


Is my gift card valid in both the US and Canada?

e-Gift cards are market-specific: a card purchased in the US can only be redeemed on the US site, and a card purchased in Canada can only be redeemed on the Canadian site.