RETURNS & EXCHANGES
How to Return an Item
Please complete the form included in your order, including the reason code.
Repack the item you wish to return in original packaging. Be sure to enclose your return form.
How to Exchange an Item
Please return the item you wish to exchange, and place a new order for the replacement item.
Please send your returns to:
G.H. Bass & Co.
4811 Nashville Rd #9
Bowling Green, KY 42101
- ONLINE PURCHASES CANNOT BE RETURNED TO G.H. BASS & CO STORE LOCATIONS
- Refunds will be made for all merchandise in original, unused condition within 60 days of the date of delivery.
- Refunds will be given in the original form of payment.
- Shipping and handling costs, gift box, and other charges are non-refundable.
- Refund will include the cost of the item, plus any applicable sales tax.
- In order to exchange an item, please place a new order and return the original item for a refund.
Incorrect Orders or Damaged Products
If a product is shipped incorrectly or arrives damaged, we will replace that item or accept a return of that that item and provide a full refund.
All returns will be credited to the original form of payment.
Continental United States, Alaska, and Hawaii Customers: For your convenience, we have included a pre-paid shipping label with your order. Place the peel-and-stick prepaid return label on the outside of the package. The package may be dropped off at FedEx or USPS locations, as well as USPS collection boxes. Or schedule a free USPS pickup from your home or business address. Please record the tracking number from the label for your records. A charge of $6 for the prepaid shipping label will be deducted from your refund. Alternatively, you may use any traceable method of shipment.
U.S. Territory Customers: Please use the return address label provided on the other side of the form, and ship via an insured and traceable carrier. If duties and taxes were applied on an order that is being returned, it is up to the customer to contact customs to have that amount refunded.
International Customers: WE ACCEPT INTERNATIONAL RETURNS IF YOUR REQUEST IS WITHIN 60 DAYS OF RECEIPT OF DELIVERY. PLEASE NOTE THAT YOU WILL BE RESPONSIBLE FOR ANY RETURN SHIPPING FEES. G. H. BASS & CO. DOES NOT REIMBURSE ANY DUTIES OR LOCAL TAXES.
WE DO NOT ACCEPT INTERNATIONAL EXCHANGES. IF YOU NEED TO EXCHANGE AN ITEM YOU WILL NEED TO REQUEST A RETURN, SHIP THE ITEM BACK AT YOUR EXPENSE, AND PURCHASE THE REPLACEMENT ITEM AS A NEW ORDER ON GHBASS.COM. NOTE: APPLICABLE VAT TAX OR OTHER DUTIES AND FEES AS WELL AS SHIPPING WILL BE CHARGED ON THE REPLACEMENT ITEM.
IF YOU RECEIVE AN INCORRECT OR DAMAGED PRODUCT, PLEASE CONTACT US WITHIN 7-BUSINESS DAYS OF RECEIPT OF YOUR ORDER WITH IMAGES OF THE ITEM. NOTE: A REPLACEMENT CANNOT BE SHIPPED IF WE ARE NOT CONTACTED WITHIN THE 7-BUSINESS DAY WINDOW. G. H. BASS & CO. IS NOT LIABLE FOR LOST RETURNED PACKAGES. PLEASE RETAIN A COPY OF YOUR RETURN TRACKING NUMBERS TO INSURE RECEIPT OF YOUR DELIVERY.
For any other information regarding returns, please contact us at firstname.lastname@example.org.