Returns & Warranty Policy

Happy Returns Bar

To initiate your Happy Returns Bar option, simply start a return request with your order number and zip code. Your order will then appear and you will be prompted to select the item(s) you wish to return. You can then select Drop off at any Happy Returns location. Click next step and submit your return. We will send you an Email containing your Qr code which needs to be scanned at your convenient Happy Returns Bar location.
Start a Return
Submit a Warranty Claim
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Return Policy

If you are not 100% satisfied with your purchase, you may refund or exchange your unworn item(s) within 60 days of purchase, with the original receipt or gift receipt and original packaging. Returns can be made by mail or Happy Returns Bar method for a fee of $ 5.95. Refunds will be credited to the original method of payment. Please allow up to 10 business days for your refund to be processed.
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Return & Exchange Restrictions
  • In the interest of hygiene socks, shoelaces, and shoe care products may not be returned at any time.
  • Items marked as final sale are not eligible for returns.
  • Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and will be subject to the return policy of the originating retailer.
  • Purchases made via BNPL are subject to their own return policies.
  • $5.95 shipping fee applies to mail returns.

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Warranty Policy

Our Vision for Quality

If your footwear is defective within twelve (12) months of the date of purchase, we will make it right. Products purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and will be subject to their warranty policy.
Simply click on Submit a warranty claim on top of this page, our Customer Service Expert Team will be happy to assist you.


Since 1876, G.H.BASS has been guided by a simple mission: to make the best possible product for its purpose. Every piece we create is crafted with intention - a reflection of our heritage, meticulous design, and respect for artisanal quality. Should your purchase ever fall short of our highest standards, our dedicated Customer Care team will work with you to make it right. That’s our promise: exceptional products backed by honest, customer-first support.

Simply click on Submit a warranty request above.

Here is what is considered a defective footwear product; Sole separation, stitching coming undone & toe or sole detachment.

This warranty does not apply to the following:

  • Effects of normal wear and tear
  • Damage due to misuse or negligence
  • Unauthorized repair


GHBass reserves the right to modify or change the terms and conditions of this warranty at any time without prior notice. All decision made by our Customer Service team regarding whether an item is eligible or ineligible for return are final.
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Ready To File A Claim?

Submit a warranty request →

Return & Warranty FAQs

How can I return my order?

How can I return my order?

Returns can be made Via online by requesting a return label or dropping off at any Happy Returns Bar.

Online Returns
To initiate your online return, simply put in your order number and zip code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the FedEx label via email with detailed instructions on how to proceed. You can choose to bring your package to a FedEx drop off location or schedule a pickup with FedEx.

Please note that shipping charges are non-refundable.

How do I start a return process?

Just enter your order number (you can find it on your order confirmation email) and the shipping address postal code. No returns allowed on "Final Sale" items.

I downloaded my return label on my mobile phone how can I access it?

If you’ve downloaded your return label to your phone, you can find it in your phone’s "Downloads" folder or "Files" app, depending on your device.

What do I do if I lost my shipping label?

Chat us and provide us your order number and we'll email you a replacement.

When will I received my refund after returning my item by mail?

Once your return is received and processed at our warehouse, your refund will be issued within 2–5 business days.

Depending on your bank or payment provider, it may take up to 10 business days for the refund to appear on your statement.

What items are not eligible for return?

Items marked as final sales, in the interest of hygiene socks, and shoe care products may not be returned at any time.

Items purchased from other retailers, including department stores, or 3rd party websites, should be returned to the store from which it was originally purchased and will be subject to the return policy of the originating retailer.