Bass Rewards FAQ
PROGRAM ENROLLMENT AND REGISTRATION
Customers will automatically be enrolled in the Bass Rewards program when they make their first purchase and provide a valid email address online at ghbass.com. There is no membership card. Just sign-in with a valid email with every purchase to earn Rewards. It is that easy.
No, the rewards program is free to join.
Members will receive 20% off entire purchase when they join. In addition, members will earn a $10 reward for every $100 spent. As well as additional discounts and promotions throughout the year for being a member.
Earning Rewards
Just sign in and start shopping. Members earn $10 in Rewards for every $100 spent online at ghbass.com when your email address is provided as part of the transaction. Customers can earn up to $100 back in Rewards per month.
If you were shopping without signing into your account, and would like to get credit for your purchase, please send a copy of your receipt to help@ghbass.com. The purchase value will be added to your account. You may only do so within 90 days of the transaction date.
Rewards are issued for merchandise value only. Tax and the purchase of gift cards are excluded from earning Rewards.
If you make a purchase at ghbass.com with a valid email address attached, your purchase value will be added to your account within 48 hours. Make sure the email address used during your purchase matches your enrolled account.
To get your point balance, you may call the Bass Rewards Customers Service 800-345-9787 or email:help@ghbass.com, watch for updates via rewards emails, and check online at checkout. You must be signed in to your account to view and redeem rewards.
An old email can be unsubscribed and purchase balance can be added to a new account. We cannot combine two accounts at this time. Please contact Customer Service to do so: via Phone: 800-345-9787 or email: help@ghbass.com
Bass Rewards are issued to a customer’s online account monthly on the 5th of the Month. A customer will be notified via email on the 5th, if they have been issued a reward and the value of their reward. A $10 reward will be issued for every $100 spent. The maximum reward amount that will be awarded in any month is $100.
Bass Rewards are redeemable online at ghbass.com. Have a Reward? First sign in to your account, and then you will be able to view your Reward at checkout. Rewards may only be used one-time toward a purchase of greater value. Rewards are like cash. They can be layered on top of other discounts and promotions. A reward may only be applied to a purchase of greater value than the reward itself. Simply select Apply in bag or at checkout to have your reward applied toward your purchase. Once a reward has been used, it is forfeited.
Yes. You must redeem your Bass Rewards prior to the expiration date noted in your email and online at checkout. Bass Rewards are good for 90 days from the date of issuance.
Your Bass Reward is now linked to your online account. Simply log into your account @ ghbass.com to view your available reward at checkout. If the reward has not expired or been redeemed, the reward value will display for your use in your bag. Select Apply to add this reward to your purchase. If you believe that you have a reward that is not displaying for use, you may contact Bass Rewards customer service via Phone: 800-345-9787 or email: help@ghbass.com. This value can be reissued to your account with the next month’s issuance. However, because a Bass Rewards certificate is like cash, we are unable to send out a new certificate once the certificate has been redeemed.
Emails
Many times internet service providers mistakenly send incoming emails to spam/bulk/junk email folders. Please check to see if your email/coupon is located in your spam/junk folder. If you do not see the email in your spam/junk email folder it is possible that your email address was mis-keyed when you signed up. Please contact Bass Rewards customer service at Phone: 800-345-9787 or email: help@ghbass.com and we will be happy to research for you.
You can re-sign up online by re-adding your information via sign up pop-up @ https://www.ghbass.com/ancillary/emailsignup.door Please contact Wilsons Leather Rewards customer service at Phone: 800-345-9787 or email: help@ghbass.com
You can re-sign up online by re-adding your information via sign up pop-up @ https://www.ghbass.com/ancillary/emailsignup.door Please contact Wilsons Leather Rewards customer service at Phone: 800-345-9787 or email: help@ghbass.com
Our GH Bass stores have all closed, however that doesn’t mean you can’t still buy our product! All your favorite styles are available online. Bass product can still be purchased online at www.ghbass.com
Yes, returns will be accepted in the stores for purchases made prior to the announcement. Any purchases made after announcement will be final sale as indicated on the receipt.
You can also use your GH Bass gift card online.
No, our gift cards can only be applied specifically to the brand for which it was purchased.
All rewards can be redeemed online.